--- title: "SurePact Glossary: Key Terms & Definitions" description: "SurePact Glossary: Key Terms & Definitions" --- [Skip to content](https://support.surepact.com/key-terms-definitions#main-content) English Show submenu for translations [Submit a ticket 🎫](https://support.surepact.com/kb-tickets/new?hsLang=en) [Customer portal](https://portal.surepact.com/tickets-view?hsLang=en) ![0224\_Surepact\_Logo-Primary-1.png\]](https://support.surepact.com/hs-fs/hubfs/0224_Surepact_Logo-Primary-1.png?height=43&name=0224_Surepact_Logo-Primary-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket 🎫](https://support.surepact.com/kb-tickets/new) - [Customer portal](https://portal.surepact.com/tickets-view) - Visit our website! Visit our website! Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [SurePact | Knowledge Base](https://support.surepact.com/?hsLang=en) 2. [Getting Started (For All Users)](https://support.surepact.com/getting-started-for-all-users?hsLang=en) # SurePact Glossary: Key Terms & Definitions Welcome to the **SurePact Glossary**! This guide provides **clear, concise definitions** of the most commonly used terms in SurePact. Whether you are **new to SurePact** or an **existing user**, this reference will help you navigate the platform and manage your projects, grants, and contracts more efficiently. πŸ’‘ **Note:** This is not an exhaustive list but a helpful reference for commonly used terms in SurePact. ### Core SurePact Concepts - **Record** – A structured entry representing a grant, project, contract, portfolio, or asset, containing key details, workflows, and financials. - **Portfolio** – A collection of related projects and grants grouped under a strategic goal or funding source. - **Project** – A managed initiative (e.g., infrastructure upgrade, community event) that tracks funding, risks, and compliance. - **Contract** – A record used to manage agreements with external providers or internal teams, tracking deliverables, variations, and financials. - **Grant** – Tracks funding allocations from application to reporting, ensuring compliance with funding conditions. - **Asset** – A resource (physical or financial) linked to projects and contracts, such as equipment, infrastructure, or properties. - **Asset Register** – A structured system for tracking and managing assets associated with grants and projects. πŸ’‘ **Tip:** SurePact records are often interconnectedβ€”**grants fund projects, projects contain contracts, and contracts can develop into an asset.** ### Project & Contract Management - **Milestones** – Defined stages that measure progress within a project or contract and ensure compliance. Milestones often trigger grant payouts when deliveries are completed. - **Planned Activities** – Specific tasks that need to be completed to fulfill grant or contract requirements. - **Activities** – General tasks related to a SurePact record, such as meetings, site visits, or progress reports. - **Internal Deliveries** – Deliverables completed by internal teams rather than external contractors. These can include expenses such as freight, fuel, labor, or materials. - **Variations** – Approved changes to an existing record, such as amendments to funding, timelines, or project scope. - **Progress Claims** – Requests for payment based on completed work. In grants, this represents funding body claims; in contracts, it represents invoices from contractors. - **Defects** – Issues identified within a project or contract that must be addressed before completion. - **Project Estimated Costs** – A forecasted budget for a project, including funding sources and expected expenses. - **Cloning (Records)** – The ability to duplicate an existing record to streamline data entry for similar projects or grants. - **Archiving (Records)** – Moving records into a non-active state while retaining historical data. πŸ’‘ **Tip:** Proper milestone and activity tracking ensures smooth project and contract execution. ### Governance, Compliance & Risk Management - **Record Owner** – The person responsible for overseeing the record’s progress and success. - **Record Manager** – The user managing the record’s activities, updates, and compliance tracking. - **Governance Log** – A chronological history of actions taken within a record, tracking who made changes and when. - **Approval Workflow** – A structured process for submitting, reviewing, and granting approvals within SurePact. - **Stages & Steps** – Defined phases that a record progresses through, ensuring proper execution and completion. - **SurePact Risk Profile** – A structured risk assessment tool that helps evaluate potential risks in grants, projects, and contracts. - **Self-Assessed Risk Profile** – A risk evaluation completed by users based on project-specific conditions. - **Workflows** – Automated sequences of actions that ensure compliance, streamline approvals, and track task completion. - **Acquittals** – The final financial reconciliation report demonstrating how funding was used to ensure compliance with grant conditions. πŸ’‘ **Tip:** Use the **Governance Log** to track approvals, modifications, and risk assessments for compliance and transparency. ### Financial & Funding Management - **Funding Body** – The organisation providing funding, such as a government agency or private entity. - **Funding Stream** – A specific source of funding allocated to a project or grant. - **Funding Program** – A broader initiative supporting multiple projects or recipients. - **Funding Opportunity** – A specific instance where organisations or individuals can apply for funding. - **Grantmaker** – An entity responsible for distributing funding to eligible applicants. - **Grant Recipient** – An individual or organisation that has successfully received funding. - **Funding Amount Approved** – The total amount of funding allocated to a record after approval. - **Budget Allocation** – The distribution of approved funds across different record components, such as projects and contracts. πŸ’‘ **Tip:** SurePact tracks **funding approvals, allocations, and variations** to ensure financial accuracy and compliance. ### User Roles & Permissions - **Admin User** – Has full access to manage SurePact, including configurations, user roles, and system settings. - **User License** – The type of SurePact access assigned to a user, determining their permissions, roles, and system functionalities. - **Default Member** – A user automatically assigned to records based on organisational settings. - **Approver** – A user responsible for reviewing and approving tasks in workflows such as risk assessments and funding requests. - **Team Members for a Record** – Users assigned to a record who collaborate on updates, approvals, and documentation. - **Tenancy** – A dedicated SurePact environment for an organisation, containing its users, records, and settings. - **Sandbox** – A test environment within SurePact that allows users to explore features, test workflows, and practice processes without affecting live data. - **Department** – A division within an organisation responsible for overseeing specific grants or projects. - **Business Unit** – A smaller division within a department, managing its own projects and funding allocations. - **Contractors** – Typically external service providers engaged for project delivery, tracked and linked to contracts within SurePact. - **Organisations & Recipients** – Entities that apply and receive funding and manage projects. ### User Interface & Navigation - **Dashboard** – The main interface providing an overview of key records, tasks, and approvals. - **Widgets** – Customisable components on the dashboard displaying relevant project or financial data. - **Navigation Menu** – The primary menu for accessing different SurePact modules, such as Projects, Contracts, and Grants. - **Search Bar** – A tool for quickly finding records, users, or documents. - **Ellipsis (...)** – A menu button providing additional options for managing records or actions. - **Edit (Pencil) Icon** – An indicator showing that a field, record, or document can be edited. - **Document Repository** – A central location for managing and storing project-related documents. - **Knowledge Hub** – SurePact’s in-app support tool providing guidance, help articles, and FAQs. - **Customer Portal** – A dedicated online space where SurePact customers can log support tickets, track inquiries, and manage their SurePact-related interactions. - **Knowledge Base** – A comprehensive library of SurePact guides, FAQs, and best practices designed to help users find answers and troubleshoot issues. ### Next Steps **Need Help?** – Contact your SurePact Administrator or log a Support Ticket [here](https://support.surepact.com/kb-tickets/new?hsLang=en) for assistance. By understanding these key terms, you’ll navigate SurePact with confidence and manage records more effectively!Β  Β  - [Getting Started (For All Users)](https://support.surepact.com/getting-started-for-all-users?hsLang=en) - [Funding Programs (For Grantmakers)](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#main-content) - [Creating & Managing Funding Programs](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#creating-managing-funding-programs) - [Application Round(s) Setup](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#application-rounds-setup) - [Application Review, Allocations, Funding Agreements](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#application-review-allocations-funding-agreements) - [Program Delivery and Reporting](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#program-delivery-and-reporting) - [Funding Opportunities (For Applicants & Recipients)](https://support.surepact.com/funding-opportunities-for-applicants-recipients?hsLang=en#main-content) - [Applying for a Funding Opportunity](https://support.surepact.com/funding-opportunities-for-applicants-recipients?hsLang=en#applying-for-a-funding-opportunity) - [Tracking & Managing Applications](https://support.surepact.com/funding-opportunities-for-applicants-recipients?hsLang=en#tracking-managing-applications) - [Grant Management & Reporting](https://support.surepact.com/grant-management-reporting?hsLang=en) - [SurePact Records](https://support.surepact.com/surepact-records?hsLang=en) - [Portfolios](https://support.surepact.com/portfolios?hsLang=en) - [Projects & Contracts](https://support.surepact.com/projects-contracts?hsLang=en#main-content) - [Project Management](https://support.surepact.com/projects-contracts?hsLang=en#project-management) - [Managing Contracts Within Projects](https://support.surepact.com/projects-contracts?hsLang=en#managing-contracts-within-projects) - [Risk, Compliance & Asset Management](https://support.surepact.com/risk-compliance-asset-management?hsLang=en#main-content) - [Risk & Issue Management](https://support.surepact.com/risk-compliance-asset-management?hsLang=en#risk-issue-management) - [Asset Management](https://support.surepact.com/risk-compliance-asset-management?hsLang=en#asset-management) - [Administration & System Setup](https://support.surepact.com/administration-system-setup?hsLang=en#main-content) - [External Assessors](https://support.surepact.com/administration-system-setup?hsLang=en#external-assessors) - [Common Processes](https://support.surepact.com/common-processes?hsLang=en) - [Release Notes & Support](https://support.surepact.com/release-notes-support?hsLang=en#main-content) - [What's New in Version 6?](https://support.surepact.com/release-notes-support?hsLang=en#whats-new-in-version-6) - [What?! Version 7 Already?](https://support.surepact.com/release-notes-support?hsLang=en#what-version-7-already) - [Version 8, let's create!](https://support.surepact.com/release-notes-support?hsLang=en#version-8-lets-create) - [External Assessor](https://support.surepact.com/external-assessor?hsLang=en) [![Chill listening crop-3](https://support.surepact.com/hs-fs/hubfs/Logo%20-%20Favicon%2090x90%20(PNG%20Watermark)-1.png?width=35&height=35&name=Logo%20-%20Favicon%2090x90%20(PNG%20Watermark)-1.png "Chill listening crop-3")](https://surepact.com/) SurePact | Knowledge Base Copyright Β© 2026, SurePact Pty Ltd