--- title: Accessing SurePact & Logging In description: SurePact is a secure, membership-driven platform, meaning access is linked to your assigned email address. This guide walks you through how to log in, troubleshoot common login issues, and manage your --- [Skip to content](https://support.surepact.com/accessing-and-logging-in#main-content) English Show submenu for translations [Submit a ticket 🎫](https://support.surepact.com/kb-tickets/new?hsLang=en) [Customer portal](https://portal.surepact.com/tickets-view?hsLang=en) ![0224\_Surepact\_Logo-Primary-1.png\]](https://support.surepact.com/hs-fs/hubfs/0224_Surepact_Logo-Primary-1.png?height=43&name=0224_Surepact_Logo-Primary-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Submit a ticket 🎫](https://support.surepact.com/kb-tickets/new) - [Customer portal](https://portal.surepact.com/tickets-view) - Visit our website! Visit our website! Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [SurePact | Knowledge Base](https://support.surepact.com/?hsLang=en) 2. [Getting Started (For All Users)](https://support.surepact.com/getting-started-for-all-users?hsLang=en) # Accessing SurePact & Logging In ### **Introduction** SurePact is a **secure, membership-driven platform**, meaning access is linked to your assigned email address. This guide walks you through how to log in, troubleshoot common login issues, and manage your profile settings. ### **Logging into SurePact** Each organisation has a unique SurePact URL, typically formatted as **yourorganisation.surepact.com** (e.g., `regionofmagic.surepact.com`). #### **How to Log In** 1. Open your browser and go to your **SurePact URL**. 2. Enter your **email and password**, or select **Single Sign-On (SSO)** if enabled. 3. Click **Login** to access your **SurePact Homepage**. 💡 **Tip:** Bookmark your SurePact URL for easy access. ![GIF - LOG IN SCREEN](https://support.surepact.com/hs-fs/hubfs/GIF%20-%20LOG%20IN%20SCREEN.gif?width=620&height=407&name=GIF%20-%20LOG%20IN%20SCREEN.gif) ### **Accessing & Updating Your Profile** Your **profile menu**, located in the **top-right corner**, allows you to manage your personal settings. #### **How to Access Your Profile** 1. Click on your **User Icon** in the top-right corner. 2. Select **Profile** from the dropdown menu. ![GIF - Profile Icon V2](https://support.surepact.com/hs-fs/hubfs/GIF%20-%20Profile%20Icon%20V2.gif?width=326&height=347&name=GIF%20-%20Profile%20Icon%20V2.gif) #### **Updating Your Profile Information & Profile Picture** 1. Navigate to the **Profile Details** section. 2. Update fields such as your **first name, last name, and email address**. 3. Click **Save Changes** to confirm updates. #### **Updating Your Profile Picture** 1. Click on the **Picture** tab in your profile settings. 2. Click **Browse** to select an image from your device. 3. Click **Upload** to update your profile picture. 4. Update fields such as your **first name, last name, and email address**. 5. Click **Save Changes** to confirm updates. ### **Changing Your Department or Business Unit** If you need to update your **department or business unit**, this must be done by your SurePact Administrator via the Users section of SurePact. ⚠️ You **can change** your email address from your profile, but you **cannot** update your user role or department yourself. ### **Troubleshooting Login Issues** Having trouble logging in? Try the following solutions: #### **Forgot your password? (Also known as Reset Password)** 1. On the login screen enter your email and select **Continue** 2. Select Reset Password and confirm the email address you want to send instructions 3. Follow the instructions to set a **new password** and return to your log in page and try again ![Login-Reset-Password](https://support.surepact.com/hs-fs/hubfs/Login-Reset-Password.jpg?width=400&height=211&name=Login-Reset-Password.jpg) #### **Account locked?** 1. If you've entered your **password incorrectly multiple times**, your account may be locked. 2. Contact your **SurePact Administrator** to unlock your account. 3. If additional support is needed, log a ticket with **SurePact Support**. #### **Can’t access your organisation’s SurePact URL?** 1. Confirm that you're using the **correct URL** (e.g., `yourorganisation.surepact.com`). 2. Try **clearing your browser cache** or using an **incognito window**. 3. If the issue persists, contact **SurePact Support**. ### **Security & Best Practices** 🔐 **Use individual email addresses** – Your SurePact account is linked to your email. We recommend using a personal work email (e.g., `georgie.craft@regionofmagic.tas.gov.au`) rather than a generic shared email like `admin@regionofmagic.tas.gov.au`. 🚫 **Avoid shared accounts** – SurePact is membership-driven, meaning access is based on individual roles and permissions. Using shared accounts can lead to governance issues and security risks. 🔁 **Keep login credentials secure** – Never share your login details with others. If a team member needs access, they should request their own account from your SurePact Administrator. ### **Next Steps** - **Explore the SurePact platform** → [Navigating the SurePact Homepage](https://support.surepact.com/navigating-the-surepact-dashboard?hsLang=en) - **Understand roles & permissions** → [Understanding Default Members, Roles & Permissions](https://support.surepact.com/user-roles-and-responsibilities-1?hsLang=en) - [Getting Started (For All Users)](https://support.surepact.com/getting-started-for-all-users?hsLang=en) - [Funding Programs (For Grantmakers)](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#main-content) - [Creating & Managing Funding Programs](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#creating-managing-funding-programs) - [Application Round(s) Setup](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#application-rounds-setup) - [Application Review, Allocations, Funding Agreements](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#application-review-allocations-funding-agreements) - [Program Delivery and Reporting](https://support.surepact.com/funding-programs-for-grantmakers?hsLang=en#program-delivery-and-reporting) - [Funding Opportunities (For Applicants & Recipients)](https://support.surepact.com/funding-opportunities-for-applicants-recipients?hsLang=en#main-content) - [Applying for a Funding Opportunity](https://support.surepact.com/funding-opportunities-for-applicants-recipients?hsLang=en#applying-for-a-funding-opportunity) - [Tracking & Managing Applications](https://support.surepact.com/funding-opportunities-for-applicants-recipients?hsLang=en#tracking-managing-applications) - [Grant Management & Reporting](https://support.surepact.com/grant-management-reporting?hsLang=en) - [SurePact Records](https://support.surepact.com/surepact-records?hsLang=en) - [Portfolios](https://support.surepact.com/portfolios?hsLang=en) - [Projects & Contracts](https://support.surepact.com/projects-contracts?hsLang=en#main-content) - [Project Management](https://support.surepact.com/projects-contracts?hsLang=en#project-management) - [Managing Contracts Within Projects](https://support.surepact.com/projects-contracts?hsLang=en#managing-contracts-within-projects) - [Risk, Compliance & Asset Management](https://support.surepact.com/risk-compliance-asset-management?hsLang=en#main-content) - [Risk & Issue Management](https://support.surepact.com/risk-compliance-asset-management?hsLang=en#risk-issue-management) - [Asset Management](https://support.surepact.com/risk-compliance-asset-management?hsLang=en#asset-management) - [Administration & System Setup](https://support.surepact.com/administration-system-setup?hsLang=en#main-content) - [External Assessors](https://support.surepact.com/administration-system-setup?hsLang=en#external-assessors) - [Common Processes](https://support.surepact.com/common-processes?hsLang=en) - [Release Notes & Support](https://support.surepact.com/release-notes-support?hsLang=en#main-content) - [What's New in Version 6?](https://support.surepact.com/release-notes-support?hsLang=en#whats-new-in-version-6) - [What?! Version 7 Already?](https://support.surepact.com/release-notes-support?hsLang=en#what-version-7-already) - [Version 8, let's create!](https://support.surepact.com/release-notes-support?hsLang=en#version-8-lets-create) - [External Assessor](https://support.surepact.com/external-assessor?hsLang=en) [![Chill listening crop-3](https://support.surepact.com/hs-fs/hubfs/Logo%20-%20Favicon%2090x90%20(PNG%20Watermark)-1.png?width=35&height=35&name=Logo%20-%20Favicon%2090x90%20(PNG%20Watermark)-1.png "Chill listening crop-3")](https://surepact.com/) SurePact | Knowledge Base Copyright © 2026, SurePact Pty Ltd